VueChat enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

• License: Shareware
• Language: English, Spanish, German, Russian
• Release: 2005-12-01
• Size: 3 Mb
• Cost: 19.00 $

Terminal services log first logs sessions for every user connected to Microsoft Windows Terminal Services or Citrix Presentation Server. Data that is captured: Connection start (date and hour), User Duration, IDLE time, Active time, Disconnected session time, Connection end (date and hour), Status

• License: Demo
• Language: English
• Release: 2008-04-10
• Size: 1 Mb
• Cost: 295.00 $

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

• License: Shareware
• Language: English
• Release: 2008-04-23
• Size: 37 Mb
• Cost: 395.00 $

THE IT OUTSOURCING ESSENTIALS GUIDE - A COMPLETE PACKAGE The 'how to' of outsourcing, filled with template examples. How to construct solid relationships to control costs and provide access to critical skills. Understanding best practice in selecting a service provider. Plus tactical presentations on how to construct solid sourcing relationships between vendor and enterprise.

• License: Shareware
• Language: English
• Release: 2006-05-23
• Size: 3 Kb
• Cost: 199.00 $

Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products. Satisfy Customers and Increase Productivity.

• License: Commercial
• Language: English
• Release: 2006-06-15
• Size: 17 Mb
• Cost: 249.00 $

A Complete Small Business Sales and Management Program designed to help new and existing business owners compete and win in businesses by providing a complete business sales and management software package that will help you professionally run your business. SBMPro includes major sales, revenue, and margin modules that helps you to insure you are profitably running your business in a professional way that will help you compete and win.

• License: Shareware
• Language: English
• Release: 2005-01-13
• Size: 29 Mb
• Cost: 69.95 $

ContactGrabberPE - Grab Contacts and Addresses into your addressbook with a click! Use ContactGrabberPE for saving leads & contacts with one mouseclick from e-mails, websites or other text documents. ContactGrabberPE works with Outlook and OutlookExpress ContactGrabber analyses the adresses and transfers the formatted data to CRM systems. Don't waste your time with typing!

• License: Shareware
• Language: German, English
• Release: 2006-08-24
• Size: 12 Mb
• Cost: 35.00 $

HS Invoice Manager 1.0 is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. KEY FEATURES: - Maintain customer account list, track account balances - Issue product and service invoices, credit notes, statements - Record payments on customer accounts - View Sales Activity, View and print any saved transaction

• License: Shareware
• Language: English
• Release: 2006-05-06
• Size: 432 Kb
• Cost: 126.00 $

Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.

• License: Shareware
• Language: English, Russian
• Release: 2003-08-09
• Size: 1 Mb
• Cost: 20.00 $

CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of users connecting simultaneously to an address book.

• License: Shareware
• Language: English
• Release: 2007-03-28
• Size: 21 Mb
• Cost: 95.00 $

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

• License: Shareware
• Language: English
• Release: 2005-02-17
• Size: 4 Mb
• Cost: 149.00 $

Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).

• License: Shareware
• Language: English, German, Russian, Spanish
• Release: 2005-01-01
• Size: 607 Kb
• Cost: 19.00 $

Manage customers and leads to increase sales and profits. It a complete system that is the application to track customer information such as contacts and customer notes. - By: <a href="http: / /www.vsisystems.com / customermanager.htm">Customer Manager< / a>

• License: Shareware
• Language: English
• Release: 2004-10-17
• Size: 1 Mb
• Cost: 19.95 $

4Sales CRM is the affordable, team-based customer management solution that will help you gain control of your customer relationships, and boost overall revenue by delivering a complete business solution with sales automation. It is easy to install and easy to use, so it starts working for you right away. Out-of-the-box, 4Sales CRM helps you increase productivity with minimal investment.

• License: Demo
• Language: English, French, German, Italian, Portuguese, Russian, Spanish, Turkish
• Release: 2004-02-14
• Size: 9 Mb
• Cost: 199.00 $

Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement

• License: Commercial
• Language: English
• Release: 2007-11-27
• Size: 2 Mb
• Cost: 69.00 $

This program helps you to manage your customer information, prints cheque and envelope to your customers, broadcasts email to your customers. If you need to print a lot of cheques and envelopes, or need to send a lot of emails to your customers, you must try this software. You can customize and save the cheque and envelope setting for your printer, broadcast email to your clients. You can manage your customers easily with this software.

• License: Shareware
• Language: English
• Release: 2003-01-01
• Size: 1 Mb
• Cost: 140.00 $

Billing and inventory management software manages point of sale invoicing, sales and purchase order and handling multi job service order. Inventory control manager reduces inventory errors and increases the value of your business. Application provides the facility for creating a new company with new user name and password. Billing and invoicing utility generates the report of quotes, credit memos, income, expenses details and stock details.

• License: Shareware
• Language: English
• Release: 2007-11-11
• Size: 3 Mb
• Cost: 79.00 $

LivehelpGenie is a live chat solution that allows Companies to communicate in real time with visitors on their website. It provides online businesses a solution to customer support and proactive selling. Key strengths include: easy setup, enhanced agent productivilty, complete customization & easy usage. Since LivehelpGenie is a service you need to signup for free trial at http://www.livehelpgenie.com/en/trial.php

• License: Commercial
• Language: English
• Release: 2007-03-16
• Size: 2 Mb
• Cost: Free

When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup! Customer Backup is a very simple yet powerful CRM Solution that will help small and medium sized business to start a computerized customer database system, maintain it, print reports quickly, schedule appointments and achieve security features.

• License: Shareware
• Language: English
• Release: 2006-08-29
• Size: 4 Mb
• Cost: 30.00 $

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

• License: Demo
• Language: English
• Release: 2005-01-10
• Size: 9 Mb
• Cost: 2490.00 $